The Yellow Monkey stands behind the quality and integrity of our products. If you are not completely satisfied you may return your order for a full exchange or refund of the full price of the merchandise with 14 days of receipt. Just give us a call at The Yellow Monkey to receive a RA, Return Authorization, pack in the original packing materials and ship. Once received, we will inspect the item and process your credit. You will not be credited for the shipping or returned shipping costs.
Antique and Vintage Items are Final Sale, No Refunds, No Credits
In the unlikely event that you receive an item that was damaged in shipping, please keep all the packing materials and call us at (914 763 5848) or email us at firstname.lastname@example.org to have the item picked up and to schedule a replacement.
Shipping costs are determined by size, weight and destination. Your shipping charges will be displayed when you check out. Please note that Large Freight may take up to 48 hours to quote.
We use UPS, FEDEX, U.S.P.S. and several freight carriers to ship our items. We also use local moving companies to deliver items to homes on the East Coast.
We ship most orders within 2 business days from Westchester County, New York. shipping transit time will vary depending on location and shipping option.
Overnight, and Second Day are available. Please call if you wish to use one of these options. Please Note International shipping is NOT available at this time.
Orders delivered within the state of New York are subject to 7.375% sales tax.
Credit Card Processing
Our online credit card processor (Authorize.net/CyberSource) is compliant with the Payment Card Industry Data Security Standard (“PCI DSS”) as a Level 1 service provider. CyberSource has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry’s most stringent security standard. Examples of CyberSource’s security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from CyberSource Customers; restricting access to personally identifiable information; and, periodic security audits by third party security experts.
For upcoming news, new shipment information and promotions we have a 100% opt in mailing list, users may opt-out of receiving future mailings at any time. We do not rent or sell information we get from web orders or email registrations to third parties.